Afriz Ltd customer privacy notice

Registered name: Afriz Ltd.

We are the controller of your personal data. For more information on controllers and their responsibilities, please see our guidance on lawful bases on the ICO UK website.

This privacy notice tells you what to expect us to do with your personal information.

Contact details post:

First floor, 25a Ceme Innovation Centre, Marsh Way, Rainham, RM13 8EU, GB. Email: email.afriz360.com

What information we collect and use and why:

We collect or use the following information to provide services and goods, including delivery:

Names and contact details, purchase or account history, and payment details (including card or bank information for transfers and direct debits). Website user information (including user journeys and cookie tracking), information relating to compliments or complaints, digital marketing and selling digital products.

We collect or use the following information for the operation of customer accounts and guarantees: Names and contact details; Payment details (including card or bank information for transfers and direct debits); Purchase history; Account information, including registration details; Marketing preferences

We collect or use the following information for service updates or marketing purposes: Names and contact details, Marketing preferences, Website and app user journey information

We collect or use the following information for recruitment purposes: Contact details (eg name, address, telephone number or personal email address)

We collect or use the following personal information for dealing with queries, complaints or claims: Names and contact details, payment details, account information, and purchase or service history.

Lawful bases and data protection rights.

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about it on the ICO’s website.

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for.

Your right to rectification. You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

Your right to erasure. You have the right to ask us to delete your personal information.

Your right to restriction of processing. You have the right to ask us to limit how we can use your personal information.

You're right to object to processing. You have the right to object to the processing of your personal data.

Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation or to you.

Your right to withdraw consent. When we use consent as our lawful basis, you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data. Our lawful bases for collecting or using personal information to provide services and goods are: Consent. We have permission from you after we give you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are: Consent. We have permission from you after we give you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Our lawful bases for collecting or using personal information for service updates or marketing purposes are: Consent. We have permission from you after we give you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Our lawful bases for collecting or using personal information for recruitment purposes are: Consent. We have permission from you after we give you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: Consent. We have permission from you after we give you all the relevant information. All of your data protection rights may apply, except the right to object.

To be clear, you do have the right to withdraw your consent at any time. Where we get personal information from, directly from you. How long we keep information: We keep your information only as long as we need it. Newsletter subscribers are kept until you unsubscribe. If you unsubscribe, we keep a record of your email address so that we never add you back by mistake. Order and payment records are kept for six years from the end of the accounting year because tax law requires it. Enquiries that do not lead to an order are kept for two years.

How to complain: If you have any concerns about our use of your personal information, you can make a data protection complaint to us. Email: emails.afriz360.com If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO. The ICO's address is Information Commissioner’s Office Wycliffe House Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint